Terms & Conditions

By browsing or placing an order on Al-Haya, you agree to these terms and conditions. Please read them carefully before shopping with us.

All prices are listed in Bangladeshi Taka (৳) and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

Cash on Delivery is currently our primary payment method. Additional payment options may be introduced in the future.

Delivery timelines stated at checkout are estimates and may vary due to courier or weather-related delays outside our control.

All exchanges are governed by our Returns & Exchange policy, available on our Returns & Exchange page.

All content on this site, including images, text and logos, is the property of Al-Haya and may not be reproduced without permission.

Al-Haya is not liable for any indirect or consequential damages arising from the use of this site or products purchased through it, to the fullest extent permitted by law.

We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.