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Free delivery on orders over ৳5,000 · Cash on Delivery nationwide

Al-Haya
Policy

Returns & Exchange

We want you to love what you order. If something isn't quite right, our exchange policy makes it easy to fix.

7-Day Exchange Window

You may request an exchange within 7 days of delivery for items that are unused, unwashed, and in their original packaging with all tags attached.

How to Request an Exchange

  1. Contact our support team with your order number within 7 days of delivery.
  2. Let us know the item and the size or style you'd like instead.
  3. Our courier partner will collect the original item from your address.
  4. Once received and inspected, we'll dispatch your replacement.

Non-Exchangeable Items

For hygiene reasons, innerwear, cosmetics and pierced jewelry cannot be exchanged unless received damaged or defective. Sale items marked "Final Sale" are also excluded.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item, and we'll arrange a free replacement.