Frequently Asked Questions

Add items to your bag, go to checkout, fill in your delivery details and confirm — no account required.

Contact us as soon as possible after ordering. Once an order has shipped, it can no longer be changed or cancelled.

Yes — you'll see your order summary immediately after checkout, and our team may follow up by phone to confirm details.

Yes, we deliver across Bangladesh. Delivery is ৳70 inside Dhaka and ৳130 outside Dhaka.

1–2 business days inside Dhaka, and 3–5 business days outside Dhaka.

Free delivery is available automatically once your bag subtotal reaches our free-delivery threshold.

Cash on Delivery (COD) is available nationwide. bKash, Nagad and card payments are coming soon.

No — with Cash on Delivery, you pay only when your order arrives at your doorstep.

We offer a 7-day exchange window from the date of delivery for unused items in original condition with tags attached.

We currently offer exchanges rather than refunds. See our Returns & Exchange page for full details.

Contact our support team with your order number within 7 days of delivery and we'll guide you through the process.

Check our Size Guide for measurements by size, and how-to-measure tips using a soft tape measure.

You can exchange it for a different size within 7 days of delivery, subject to availability.